Last updated: 26/08/2024
At Sat Sai Infocom, we strive to provide the best possible service to our clients. We understand that circumstances may change, and you may need to cancel a service. This Cancellation Policy outlines the terms and conditions for canceling a service with us.
1. Cancellation by the Client
1.1 Service-Based Cancellation
- Notice Period: Clients may cancel their service by providing written notice via email to satsaiinfo@gmail.com. Cancellations must be made at least 7 days before the scheduled start date of the service to avoid any cancellation fees.
- Refunds: If a cancellation request is received within the specified notice period, a full refund will be issued, excluding any non-refundable deposits or fees associated with the service.
- Late Cancellations: Cancellations made less than 7 days before the service start date may be subject to a cancellation fee of up to 50% of the service cost. This fee covers the time and resources already committed to your project.
- Ongoing Services: For ongoing services, such as monthly subscriptions or retainer agreements, clients may cancel by providing 30 days’ written notice. The cancellation will take effect at the end of the current billing cycle.
1.2 Product-Based Cancellation
- Digital Products: Once a digital product or service has been delivered, it cannot be canceled or refunded. Please review all digital orders carefully before making a purchase.
- Physical Products: If you wish to cancel an order for a physical product before it has been shipped, you may do so by contacting us immediately. If the product has already been shipped, please refer to our Refund Policy for information on returns and refunds.
2. Cancellation by Sat Sai Infocom
Sat Sai Infocom reserves the right to cancel a service or product under the following circumstances:
- Non-Payment: If payment is not received by the due date, we may cancel your service without prior notice.
- Breach of Terms: If you violate any of the terms outlined in our Terms of Service, we reserve the right to cancel your service immediately, with or without notice.
- Force Majeure: In the event of circumstances beyond our control (e.g., natural disasters, pandemics, or other unforeseen events), we may need to cancel or reschedule services. In such cases, we will provide as much notice as possible and work with you to reschedule or issue a refund as appropriate.
3. Refunds and Credits
- Eligible Refunds: Refunds for canceled services will be processed according to the terms outlined in this Cancellation Policy and our Refund Policy.
- Non-Refundable Items: Certain services or products, such as custom software or digital products, may not be eligible for a refund upon cancellation. Please review the specific service agreement or product description for details.
4. How to Cancel
To cancel a service, please contact us using one of the following methods:
- Email: Send a cancellation request to satsaiinfo@gmail.com. Include your name, service details, and the reason for cancellation.
- Phone: Call us at +91-8824166759 to speak with a representative and initiate the cancellation process.
- Mail: Send a written cancellation request to our office at Sat Sai Infocom, Near Bheruji Temple, Awaana Ki Paal, Kishangarh, Ajmer, Rajasthan 305801.
5. Changes to This Cancellation Policy
We may update this Cancellation Policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the policy. We encourage you to review this policy periodically to stay informed of any updates.
6. Contact Us
If you have any questions or concerns about this Cancellation Policy, please contact us:
- Email: satsaiinfo@gmail.com
- Phone: +91-8824166759
- Address: Sat Sai Infocom, Near Bheruji Temple, Awaana Ki Paal, Kishangarh, Ajmer, Rajasthan 305801